PRIVACY POLICY
Welcome to avika. We offer digital health solutions, including avika Essentials and avika Wellness (Base and Pro), designed to enhance mental health and well-being. This policy page outlines the terms and conditions under which users (referred to as "you") can use our services.
Information Collection
We are committed to safeguarding the privacy of our users. In the operation of the Avika platform:
- Personal Information: We do not collect unnecessary personal details such as names or addresses. The platform uses unique identifiers, such as patient or employee IDs, along with phone numbers, to manage user records.
- Phone Numbers: Required for sending notifications related to our services. Users can opt-out of notifications at any time.
- User Consent: The mobile application used by the end users (employees or patients) has a specific consent page that needs to be signed-off and agreed to before proceeding with the usage of the app
Use of Information
- Notifications: Phone numbers and emails (if collected) are used solely for the purpose of sending service-related notifications.
- Authentication and Authorization: All products within avika require user authentication and are protected by authorization mechanisms to ensure data security and privacy.
Data Security
- User Access: Access to the mobile app is secured through individual PINs set up by the users themselves.
- Business Accounts: Each subscribing organization (hospitals or corporates) is provided with distinct login credentials for accessing the management/administration portal.
- Data Isolation: Information pertaining to one business’s users is not shared with or visible to any other business. Access is restricted solely to the specific, authorized business entity.
Data Usage and Analytics
- Aggregated Analysis: No personal information is used for individual analysis. All platform analytics are conducted at an aggregated level to improve our services and user experience without compromising individual privacy.
User Rights
- Notification Preferences: Users have the right to opt out of receiving notifications from the avika platform.
- Information Access: Users can request access to the personal information that avika holds about them.
- Business Users Information Access: Only information related to their business will be made available beyond the standard reports for a business user on an on-need basis
Policy Changes
- We reserve the right to make any changes to the policy. Any substantial changes will be notified to the users of the platform via email communication and will be updated on the website as well. For any specific information, please write to connect@avika.ai